Use cases

Operational scenarios where support adds value

Examples of requirements that can be addressed through onsite coverage, hybrid support or a project engagement. They are not presented as named references or guaranteed outcomes.

Corporate officeUp to approximately 50 users

Onsite coverage

A technical point of contact at the client site

Users without local IT staff, daily requests, endpoints to manage and external suppliers to coordinate.

L1–L2support levels

Onsiteagreed presence

Singleoperational contact

Possible activities: service desk, workstation setup, printers and peripherals, asset inventory, escalations and provider coordination.

SME or professional firmMultiple sites or flexible work

Hybrid support

Remote for speed, onsite when required

Requests that can be resolved remotely combined with physical interventions on devices, network and workplace technology.

Remotefirst diagnosis

Onsitetargeted visit

Trackeddocumented work

Possible activities: user support, Microsoft 365, accounts and access, connectivity, deployment and scheduled service days.

Business systemsServers and virtual machines

Systems and virtualisation

Bring order to hosts, VMs and documentation

Environments that have grown over time, undocumented virtual machines or a need to migrate and consolidate workloads.

Windowsserver and client

Proxmoxvirtual hosts

Runbookclear configuration

Possible activities: inventory, VM provisioning, snapshots, backups, migration, consolidation and specialist coordination.

Other scenarios

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